1. Acceptance of terms
By using this website or contacting the support service, you agree to these Terms & Conditions. Do not use the service if you do not agree with them.
2. Nature of the service
BlueLine Train Support provides independent, general passenger assistance relating to route research, schedule questions, stations, booking preparation and ticket-change information. We are not a railway operator, ticket issuer, travel carrier or government agency.
3. No ticket sale or transportation contract
We do not operate trains, guarantee seats, issue railway tickets or create a contract of carriage. Any booking or transportation contract is between you and the relevant railway, booking platform or travel provider.
4. Your responsibilities
- Provide complete and accurate trip information.
- Verify final schedules, fares, station details and policies with the official provider.
- Review ticket restrictions before purchase.
- Arrive at the station with sufficient time and valid travel documents.
- Protect your payment and account information.
5. Fees and payments
Any service fee, where applicable, will be explained before a paid service is provided. Railway fares and third-party charges are separate and are controlled by the relevant provider. Never provide payment details unless the nature and amount of the charge are clear.
6. Information accuracy and availability
Rail schedules, fares, routes, station services and provider rules can change without notice. We make reasonable efforts to provide useful information but cannot guarantee that third-party information is complete, current or error-free.
7. Acceptable use
You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with operation, impersonate another person or use the service for unlawful purposes.
8. Limitation of liability
To the extent permitted by law, BlueLine Train Support is not liable for missed trains, schedule changes, cancellations, fare changes, provider actions, lost property, indirect losses or decisions made solely from general guidance. Nothing in these terms excludes liability that cannot legally be excluded.
9. Third-party websites
The website may refer to external providers. We do not control their content, security, availability, prices or policies. Your use of a third-party service is governed by that provider’s terms.
10. Changes to these terms
We may update these terms from time to time. Continued use after an update means the revised terms apply to your use of the service.