1. Overview
Book Rail Journey respects the privacy of website visitors and callers. We collect only the information reasonably needed to operate the website, respond to enquiries, maintain service quality and protect the website from misuse.
2. Information we may collect
When you contact us, you may provide your name, telephone number, email address, travel cities, preferred dates and the details of your question. We may also receive basic technical information such as your browser type, device type, approximate location, referring page and website activity.
3. How we use information
- To respond to route, schedule and booking-support enquiries.
- To improve website content and customer service procedures.
- To maintain security, prevent fraud and diagnose technical issues.
- To meet legal and regulatory obligations where applicable.
4. Cookies and analytics
The website may use essential cookies and limited analytics technologies to understand page usage and improve performance. You can manage cookies through your browser settings. Disabling certain cookies may affect some website functions.
5. Sharing and service providers
We do not sell personal information. Information may be shared with trusted service providers that support website hosting, communications, analytics or security. These providers are expected to use the information only for the service they perform.
6. Data retention and security
Information is retained only for as long as reasonably necessary for support, recordkeeping, security and legal purposes. Reasonable administrative and technical safeguards are used, although no internet transmission or storage system can be guaranteed as completely secure.
7. Your privacy choices
You may ask us to review, correct or delete personal information that you have provided, subject to applicable legal exceptions. You may also choose not to provide information, but this can limit our ability to respond to a specific enquiry.
8. Children’s privacy
This service is intended for adults arranging travel. We do not knowingly collect personal information directly from children under 13.
9. Policy updates
We may revise this policy when our practices or legal requirements change. The updated version will be posted on this page with a revised effective date.